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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Audio Playback Software

We stream two audio formats, Windows Media Audio for PCs using Internet Explorer and Mp3 for PCs using Netscape and Apple Mac users.

Operating System Browser Required Music playback software
Microsoft Windows 98sp2+ Internet 5.5+ Windows Media Player version 7
Microsoft Windows 98sp2+ Netscape 6+ Macromedia Flash Player v6+
Apple Mac OS9+ Internet 5.2+ Netscape 6.2+ Macromedia Flash Player v6+

The symbol '+' denotes "or more recent", meaning that this is the minimum level of compatibility required and all more recent versions of that software are compatible.

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