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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Streaming Options

We offer our music at up to 5 streaming rates:

  • 24kbps
  • 64kbps
  • 128kbps
  • 192kbps
  • 320kbps

A small switch appears at the bottom of the Player window, allowing the user to select between standard and high streaming to suit their requirements.

The default streaming rate is 64kbps or 128kbps, depending on the media file's available bit rates. We are slowly phasing out the 24 and 64kbps so that our lowest streaming option will be 128kbps.

For more information on streaming rates and broadband connections please consult http://en.wikipedia.org/wiki/Bit_rate and http://en.wikipedia.org/wiki/Broadband_Internet or talk to your technical department.