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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Player Opens with a Blank Window

Symptoms

  • The player window opens, but is blank (white).
  • The player window may open, showing a notice that says that you require the Macromedia Flash Player.
  • There is no sound.


Cause

  • You have the wrong version of the Macromedia Flash Player.
  • You version of Flash has been installed incorrectly.


Solution

You need to have Flash version 6 or newer to be compatible with our music products. You can upgrade to the latest version of the Macromedia Flash player by visiting the Macromedia Website here:

http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash

The Flash player is a small download of around 800kb.


Resources

You can check the version of Flash you have installed on the Macromedia Site here:

http://www.macromedia.com/support/flash/ts/documents/test_version.htm

Please ensure that you check your flash version after upgrading, to ensure that the installation was successful.